Refund policy

Thank you for shopping with Bloom Lucent. We value your satisfaction and want you to enjoy your purchase. If you are not completely satisfied with your order, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories, manuals, and original contents.

  • Be accompanied by proof of purchase or your order number.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Clearance or final sale items

  • Personalized or custom-made products

  • Items that have been used, damaged by the customer, or are not in their original condition

Return Process

To request a return:

  1. Contact our customer support team at mozibalnealia4@hotmail.com.

  2. Include your order number and the reason for your return.

  3. If your return is approved, we'll provide return instructions.

  4. Securely package the item and ship it to the address provided by our support team.

Please do not return items without contacting us first.

Return Shipping

  • If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

  • For all other approved returns, customers are responsible for return shipping costs unless otherwise stated.

Shipping charges paid during checkout are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Processing typically takes 5–10 business days, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item and its packaging

We will work with you to provide a replacement, exchange, or refund when appropriate.

Order Cancellations

Orders may be canceled if they have not yet entered processing or shipment.

If you need to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, it cannot be canceled.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Bloom Lucent
Email: mozibalnealia4@hotmail.com

We strive to respond to all inquiries within 24–48 business hours.