1. What is the estimated delivery time for my order?

Processing / handcrafting time: Each resin lamp is individually handcrafted from scratch, going through careful steps such as casting, curing, sanding and finishing. Because we treat every piece like a small artwork and take extra time to refine the details and check the quality, we kindly ask for 2-4 business days (Monday to Friday) to complete your lamp before it is shipped.

Shipping: Once your order has been dispatched, delivery usually takes around 7 to 14 business days (Monday to Friday), depending on your location and local customs.

Because each lamp is carefully handcrafted with meticulous attention to detail, your order may take a bit longer to complete and deliver than standard, mass-produced items. We sincerely appreciate your patience, as this extra time allows us to refine every step and ensure your piece arrives with the best possible quality.

2. Are these handmade products?

Yes! All Bloom Lucent products are 100% handmade. Each piece is meticulously crafted detail by detail by our team of artisans with over 10 years of experience. That's why every product is unique and carries its own distinctive character.

3. Do you provide order tracking?

Yes. Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your package every step of the way.

4. Are the materials safe?

Absolutely safe! We use:

  • Natural wood that's carefully processed without harmful chemicals

  • Premium epoxy resin

  • Natural wood oil finishes that are eco-friendly

5. What payment methods do you accept?

We accept various payment methods through Shopify Payments for your convenience:

Credit/Debit Cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club)  

Apple Pay  

Google Pay

Shop Pay

Amazon Pay

Buy now, pay later options (Klarna, Afterpay)

6. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within the eligible return period. For full details, please review our Return & Refund Policy.

7. What should I do if my item arrives damaged?

If your order arrives damaged or defective, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue quickly.

8. Do you ship internationally?

Yes. We ship to many countries around the world. Shipping availability and delivery times may vary depending on your destination.

9. Are your products exactly like the photos?

We strive to display our products as accurately as possible. Due to differences in screen settings and lighting, slight variations in color or appearance may occur.

10. Is shopping on Bloom Lucent secure?

Absolutely. We use industry-standard encryption and trusted payment providers to ensure your personal and payment information remains safe and secure throughout your shopping experience.